Returns & Exchanges
At Packaging By Polymer, we stand by the quality of our home organization and storage solutions. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on all standard items in their original condition.
Initiate Your Request
Contact our support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original packaging to prevent damage during transit, ensuring all components and manuals are included.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing